From Boomers to Gen Z

Making Funeral Planning Relevant for All Generations
9
Month Partnership
4
New Customer Segments
4X
New Policy Applications

The Challenge

In a landscape shaped by evolving customer preferences and technological advancements, Homesteaders was tasked with navigating the shifting tides of the Pre-need Death Care Industry. This sector is experiencing a revolutionary change driven by modern trends, including the rise of digital platforms, eco-friendly solutions, and a pronounced emphasis on customization. The challenge lay in effectively tapping into this dynamic industry, aligning with the changing tastes of customers, and leveraging innovation to revolutionize funeral planning for all generations.

Understanding The Challenge

The Pre-need Death Care Industry is undergoing a significant transformation. Modern trends such as digital platforms, eco-friendly solutions, and customization are reshaping customer expectations. Homesteaders needed to address these evolving preferences and make funeral planning relevant for a broader demographic, from Baby Boomers to Gen Z.

Several factors contribute to the complexity of this challenge:

  1. Digital Platforms: The rise of digital platforms has shifted customer expectations towards more accessible and convenient services. Homesteaders needed to adapt their offerings to meet this demand, making pre-planned funeral services available online and user-friendly.
  2. Eco-Friendly Solutions: Increasing environmental awareness has led to a demand for eco-friendly funeral options. Homesteaders had to incorporate sustainable practices and products to appeal to environmentally conscious consumers.
  3. Customization: Customers are seeking personalized funeral services that reflect their unique preferences and values. Homesteaders needed to offer customizable options to meet this growing demand and provide meaningful, individualized experiences.
  4. Generational Preferences: Different generations have varying expectations and attitudes towards funeral planning. Baby Boomers, for instance, may prioritize traditional arrangements, while younger generations, including Millennials and Gen Z, might seek more innovative and non-traditional approaches. Homesteaders had to find a way to cater to these diverse preferences and make funeral planning relevant for all age groups.

The Journey

Version 1.0

Enhancing Accessibility for Boomers
The initial challenge focused on increasing the market share of pre-planned funerals among Baby Boomers by leveraging digital platforms to enhance accessibility and convenience.

Version 1.5

Reframing the Urgency
The strategy shifted towards reframing the urgency surrounding funeral planning from "preplanning your funeral" to emphasizing the pursuit of "achieving peace of mind." This approach aimed to make the concept more appealing and less daunting.

Version

Integrating Financial Prudence
The ultimate goal evolved into making funeral pre-planning a vital component of financial planning, not just for future needs but as an immediate and smart precaution. This positioned funeral planning as a proactive and prudent financial decision.
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Innovation Dimension

BRAND INNOVATION | NEW TARGET MARKET
Establishing a meaningful connection between funeral planning and a broader demographic range by identifying, understanding, and intersecting the unique paths of relevance for potential target audiences.

Impact And Insights

Homesteaders has reshaped funeral planning into a forward-thinking and holistic approach by intertwining financial prudence with emotional preparedness. By transcending the conventional target market, primarily Boomers nearing end-of-life, Homesteaders successfully translates the value of pre-need services, ensuring relevance at every life stage. This strategic evolution allows Homesteaders to provide a comprehensive and inclusive funeral planning approach that resonates with individuals across all stages of life.

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